Case study:
Ministry of Justice Digital

The UK’s Ministry of Justice is a major government department, at the heart of the justice system. They work to protect and advance the principles of justice. Their vision is to deliver a world-class justice system that works for everyone in society.

The Ministry of Justice is a ministerial department, supported by 33 agencies and public bodies.

How we helped Ministry of Justice Digital

We provided a head of product for Ministry of Justice (MOJ) Digital, primarily to help the product team there to become better product managers through a combination of mentoring, coaching, and training.

We also worked on:

  • making their product management practice more consistent as MOJ Digital grew;
  • recruiting exemplary product managers and my successor from the Civil Service and direct applicants;
  • communicating their product roadmaps more effectively and transparently;
  • writing and delivering product management training;
  • helping other parts of MOJ Digital to apply product management principles to non-digital projects;
  • assessing products to the Goverment Digital Service’s (GDS) Digital by Default Service Standard;
  • helping to define and establish an in-house support and service iteration function;
  • writing articles for the MOJ Digital blog.

Through interactions with his counterparts at the Government Digital Service (GDS) and other major government departments, we also encouraged the beginnings of a cross-government product community, something we’d return to work on at a later date when we provided a head of product for GDS.