Founder of Product People Jock Busuttil publishes articles regularly on I Manage Products, a blog for product people to learn about product management from the ground up.

PRODUCTHEAD is a newsletter of the best articles, videos and podcasts from product leaders and commentators all over the world, curated by Jock Busuttil. All neatly packaged up in a regular email delivery for your reading, viewing and listening pleasure.

  • What to do when service transformation goes wrong
    by Jock Busuttil on Wednesday, 28th July 2021

    When companies set out to redesign a product or service, the results can sometimes be underwhelming. Instead of delivering service transformation, the team recommends only minor efficiency tweaks. If this has been happening to you, there can be many underlying causes. I’ve identified a few common problems and what you can you do about them.

  • PRODUCTHEAD: Basics of finance for product managers
    by Jock Busuttil on Monday, 26th July 2021

    » Free, online courses are available to help you become more literate in the basics of finance » There are three key financial metrics to track in a recurring / subscription business » Gain a competitive advantage by interpreting annual corporate accounts » Challenge received wisdom about key financial metrics and ratios to reveal hidden insights

  • PRODUCTHEAD: 5 product strategy tips
    by Jock Busuttil on Monday, 19th July 2021

    » The vision describes the future we are trying to create » The strategy describes how we’ll make the vision a reality » There are only 4 strategies after finding product-market fit » Tesla subsidised more affordable car models with the revenue from their initial luxury roadster » Storytelling helps to convince stakeholders to believe in your vision

  • PRODUCTHEAD: To err is human
    by Jock Busuttil on Monday, 12th July 2021

    » Customer research and validation is critical, but it can’t always make decisions for you » Remedy mistakes quickly and honestly to earn respect » Use the “rule of 10” to put mistakes in context » People remember most your small defining moments

  • PRODUCTHEAD: Better than okay OKRs
    by Jock Busuttil on Monday, 5th July 2021

    » Objectives and key results (OKRs) set ambitious goals and track progress towards them » Manage your desired outcomes separately from what you do to achieve those outcomes » Make use of OKRs standard across all teams » Learn from when you fail to achieve your desired outcomes » OKRs go hand-in-hand with team autonomy

  • PRODUCTHEAD: Pimp my system
    by Jock Busuttil on Monday, 28th June 2021

    » 6 core concepts of systems thinking will help you start solving complex problems » Systems thinking complements the more familiar analytical (reductionist) thinking » It is a way of creating a shared understanding of how something works » It provides useful tools for surfacing and breaking reinforcing cycles of blame

  • Q&A: I’m overwhelmed — can you help?
    by Jock Busuttil on Wednesday, 23rd June 2021

    “I’m 4 weeks into a new [product manager] job, having moved states for it, and I’ve recently become a parent for the first time. Currently, I am feeling overwhelmed.”

  • PRODUCTHEAD: Listen all y’all, it’s a sabotage
    by Jock Busuttil on Monday, 21st June 2021

    » Competing execs will sometimes sabotage by claiming features for their own product long before they plan to implement them » Your product roadmap can reveal symptoms of underlying organisational dysfunctions » We need to consciously remember that the needs of our users change over time » Many biases are underpinned by shared psychological mechanisms, such as the desire to feel positively about ourselves

  • PRODUCTHEAD: Everyone needs coaching
    by Jock Busuttil on Monday, 14th June 2021

    » Coaching allows you to leap ahead — it doesn’t mean there’s something wrong with you » Active listening helps you restrain the urge to jump in early with a solution » Performance management is retrospective; performance development looks forward » A lack of clear goals and simplistic evaluation are ways performance management goes wrong

  • PRODUCTHEAD: Product management post-COVID-19
    by Jock Busuttil on Monday, 7th June 2021

    » Mind The Product pivoted in 8 weeks, then spent the next 8 months refining the concept » When working remotely, post information in at least 3 places to ensure everyone sees it » Pivots that align with the existing corporate vision tend to be more successful » The shift to digital during the COVID-19 pandemic will not be as sticky as some assume

  • PRODUCTHEAD: World Product Day 2021
    by Jock Busuttil on Monday, 31st May 2021

    » Change in your organisation may be inhibited by a small number of constraints » Your product, your company is always part of a wider ecosystem » A product strategy needs to be clear on what metrics to focus on and how to move them » Finding product-market fit is the beginning, not the end

  • Q&A: How do you find the balance between autonomy and focus for PMs you’re managing?
    by Jock Busuttil on Wednesday, 26th May 2021

    “I have a PM in my team who I regularly find digging into areas of the business that are unrelated to the initiatives they’re responsible for. [As a result,] they also have a track record of being extremely slow to bring anything to market.”